Privacy Policy
Effective date: [to be set at launch]
CallViva is operated by Practical Mind Labs ("we", "us"). This policy explains what we collect when you use CallViva's AI mock-interview service and how we use it.
1. What we collect
- Account details: your name, email address and login identifiers (via our login provider).
- Phone number: the number you verify by text message. We call only this number.
- Profile notes you choose to give us: background, application cycle and focus areas.
- Interview content: call audio recordings, automatic transcripts and the feedback reports generated from them. The interviewer tells you at the start of every call that it is recorded.
- Purchases: pack purchased and amount. Card details are handled by Stripe and never reach our servers.
- Technical data: basic server logs (timestamps, IP addresses, errors) used for security and reliability.
2. How we use it
To run your mock interviews, generate your feedback reports, show your history and progress, send your reports by email, process payments, prevent abuse (for example, calling numbers the account holder does not own), and keep the service secure. We do not sell your personal information, and we do not use your interview recordings or transcripts for advertising.
3. Service providers
We share data only with providers that help us run CallViva, under their data-processing terms:
- Twilio: phone calls and verification texts
- OpenAI: real-time voice conversation and speech transcription during calls
- Anthropic: generating written feedback reports from transcripts
- Microsoft Azure: hosting, storage and email delivery
- Auth0 (Okta): account login
- Stripe: payments
4. Retention and deletion
We keep your interview recordings, transcripts and reports while your account is active so you can review your progress. You can ask us to delete your account and all interview content at any time by emailing legal@practicalmindlabs.com from your account email.
5. Your rights
Depending on where you live (for example, California under the CCPA/CPRA), you may have rights to access, correct, delete or obtain a copy of your personal information, and to not be discriminated against for exercising those rights. Email us to make a request.
6. Security
Data is encrypted in transit, access to your interviews requires your login, and each account can only see its own sessions. No system is perfectly secure, but we work to protect your information.
7. Age
CallViva is intended for people aged 18 and over. We do not knowingly collect information from children under 13.
8. Changes
If we make material changes, we will update this page and the effective date, and notify account holders by email where appropriate.